Hotel Babylon is facing a takeover by Donovan Credo, who is infamous in the hotel trade for ousting the staff and bringing in his own clones. Rebecca is to be kept on but Donovan allows her to keep only two members of her staff. Rebecca chooses Charlie but makes him decide upon the other, dangling the managerial career carrot in front of him.
Wanting to remain professional, Rebecca and Charlie agree to meet later to continue their new relationship. Seeing them together reignites feelings of jealousy in Jackie and she shows an interest again in Charlie. In the middle of balancing both women Charlie's younger brother Dan arrives. He is in trouble over forged artwork and needs Charlie's help. The situation seems harmless until the police arrive looking for Dan. They tell Charlie the truth about what has happened – Dan's business partner is in a coma following a beating and the police believe that Dan is to blame. Not wanting to get dragged into the situation, Charlie wants his brother out of the hotel, but the pressure mounts for him when Dan's disgruntled customer sends his heavies to the hotel.
Tony loses out on the Concierge of the Year award because his services are deemed old-fashioned. Riled because Gino is crowing at winning Barman of the Year, Tony resorts to getting help from the Russians (below stairs staff). Things seem to go well at first but Tony quickly starts to regret their intervention when he receives complaints from customers. Tony tells the Russians to leave and they do so, but not before asking him to put up one of their friends for the night. Unable to refuse, Tony agrees. The friend turns out to be a drug dealer who starts dealing out of the hotel. Jackie discovers this and tells Tony who ousts the dealer, knowing it will lead to trouble for him.
Former shop assistant turned reality show celebrity Carrie Cottan is the object of Gino's desires. Carrie is famous for having an affair with a TV presenter and is enjoying her 15 minutes of fame. Gino finds he is unable to resist exploring Carriee's room but is surprised when Luke appears. Revealing his true colours, Luke tells Gino he is stealing some explicit photos of Carrie and Marcus to sell to the press. Carrie is distraught to discover the photos have been taken. Eaten up with guilt, Gino tells Rebecca the truth - fully expecting to get the sack. In the end, Rebecca lets Gino keep his job but sacks Luke. Tony is disappointed in Luke and Charlie punches him. Carrie learns that all publicity is good publicity and gets a fabulous underwear contract as a result of her photos making the front page of The Sun.
Robert Kane - a seemingly high flying businessman - proposes to his girlfriend Lisa in the restaurant. Initially, she seems delighted; until she learns he lost his job six months previously and his money is running out. Lisa dumps Robert and Charlie saves him from throwing himself off the balcony in despair. The next day, Robert asks Charlie for the vacant position of bellboy. Charlie agrees and makes a bet with Tony that he will last a week. Things start off well but slowly deteriorate as it becomes clear Robert is in denial about his split with Lisa. The situation reaches a head when Robert sees Lisa check in with her new man. He storms into their room and Charlie has no option but to fire him. Charlie is shocked to later discover Robert holding Rebecca's friend Estelle hostage. He manages to resolve the situation and Robert is led away by the police. Tony and Charlie feel it only right to give the wager from their bet to charity - ₤1.
Caz Simpson – a former chambermaid at The Lanesborough and friend and colleague of Anna's – checks in... as the new Lady Stanwood. Caz and husband Lord Stanwood are hosting a charity masked ball. A jealous Anna lies in order not to be outdone – calling herself the “manager in waiting” - and manages to get herself into the ball by “borrowing” a costume. Anna quickly discovers the upper class isn't all it's cracked up to be when Lord Stanwood (Andy Henderson) tries to get fruity with her in a store cupboard. When Anna tries to tell Caz the two get involved in a showdown - much to the mortification of Lord Stanwood who subsequently renounces Caz as his wife. The night isn't totally ruined for Caz – not only does she find out who the man is who broke Anna's heart (Charlie) she also realises she will be due a huge divorce settlement.
A Premiership football team checks into the hotel ahead of a must-win big match. They make the mistake of upsetting the hotel staff, who begin planning a satisfying revenge. Meanwhile, a weird group of guests, all dressed in black and named after Cornish villages, arouse Anna's interest. To her horror she discovers they're an 'end of the world cult'.
Prominent MP Theresa Evans is forced to hide in the hotel following the news that her husband Robert has had an affair. With relationship failures and work in common - Rebecca has split from husband Mark - Theresa and Rebecca bond over drinks in the hotel bar. When Theresa spots a wealthy Texan giving her the eye Rebecca encourages her go for it, only to later discover that he is an undercover reporter. Feeling personally responsible, Rebecca resolves to sort out the situation and invites tabloid editor Maria Henson for lunch. Maria tells Rebecca she will stop the story if Rebecca can provide her with some juicier gossip, but Rebecca is stumped. Later in the episode Rebecca is shocked to discover the paparazzi situation with Theresa was a set-up to further the Evans' new careers as the next Richard and Judy. Maria and Rebecca decide to join forces and form an unlikely alliance to get their own backs on the Evans.
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